This is the 3rd time we have used Items of Beauty and I am delighted with both my watch and the excellent service, we would not consider using any other company, why would we.
Ruth Forrest
Thanks Paul for responding to my emails late at night, love the submariner, second purchase from you and will definitely be back.
Chris Hilton
Thanks Paul, fantastic watch, just what I wanted. This the second time I have dealt with you and will no doubt do so again.
Mike Hollingdale
I have bought three watches from Paul over the years,including a Piaget, Patek and a Rolex. He is honest and great to deal with. I have been delighted with every purchase and the value for money is superb. The watches arrived the next day in beautiful condition.

I would recommend Items of Beauty to anyone.

Jason Fisher
Good Evening Paul, Just a quick note to thank you very much for the watch, I absolutely love it! We as a family wouldn’t hesitate to buy off you in the future. Was a pleasure to meet you!

Kindest regards

Zac Morelli
Hi Paul
After recently purchased a new Rolex Daytona from your company with out seeing it or previous dealings. I must say the way you carry out your business is a credit to you and your team.

Exactly as described the item and condition with great speed of delivery. Many thanks and I will be in touch when I need another fine timepiece .

Mark Kilbourn, Norwich, Norfolk.
Just a quick line to thank you for sending my Rolex Sea Dweller so quickly. I am delighted with it! It even fits perfect I own a bi metal submariner and now intend wearing this sea dweller during the week.

I bought another Rolex as I love the brand and having owned a couple in the past know first hand how well they keep their value. I have posted a positive feedback on e bay but wanted to send a more detailed thank you by e mail. Thanks again and when I have saved up fir my GMT II I will certainly be back!

Mark (Bolton)
Paul, Sarah and Alfie

I am just writing to say how nice it was to meet you all last Friday when we purchased the 1951 Rolex for my wife and the Baume & Mercia for my Daughter.

My wife adores the Rolex and the shock and surprise on my Daughter’s face when she opened the B&M was priceless and worth every penny.

The B&M has more meaning than just being a watch it offers my daughter a safety net financially should she ever get in trouble especially abroad if we are not around.

It was a very pleasant experience from start to finish with no sales pressure and plenty of wow factor from the items purchased which will continue each time my wife and Daughter look at their respective watches.

I cannot thank you enough.

Kindest Regards

Nigel Chase Isle of Man
Should anyone, whether experienced or a novice, be looking to purchase a watch, they should not hesitate to put their trust in you and your team.

You provided me with advice and responded to enquiries promptly and helpfully often outside normal business hours.

Your after sales service was superb as well as your interest in my future enjoyment of my timepiece. When business commitments took you away from the office I was able to rely on Sarah and Alfie to maintain the same standard of excellent service.
Thank you so much.

I hope that our paths might cross again and in the meantime wish you and your team continuing and deserved success.
Kind regards

Peter (Surname withheld upon request)
Hi Paul, well what can I say just purchased another watch from items of beauty and the service is on an other level Paul is spot on the only problem is I need another one now and my wife wants one of your diamond rings will be in touch soon if you are looking at purchasing a rolex all I can say is don’t waste your time looking anywere else buy from items of beauty you will be well looked after items exactly as described hassle free progress, and delivered very quick. Thanks again Paul.
Colin in France
Received my watch in incredible quick time and thoroughly delighted with the quality! A beautiful watch, even better than the picture! Great friendly company to deal with and will deffo be back when i next upgrade.
Darrin Chalu
Message for Mr Paul Thorpe, hi my name is William my mother Lorraine McManus. recently very generously bought me a Rolex 18ct gold & stainless steel submariner watch I just wanted to say I am absolutely delighted with the condition and quality of this stunning watch and after doing research on your company and viewing every you tube videos I would like to say I find your knowledge and non bias opinion on these items very admirable and honestly very fascinated with your passion for these items. Thank you.
W.McManus, Glasgow
I can’t speak highly enough of the brilliant service from Paul and his team. I purchased a Rolex from Paul two years ago, and was impressed by the non pressurised approach.

Two years later I returned to have some work and adjustments to the watch as I was passing it onto my son. There was a guy in looking at purchasing a £18K+ Rolex, and I received exactly the same level of service as he was receiving although my spend was going to be minimal.

My watch was adjusted and thoroughly cleaned with no charge. The other work carried out was extremely well priced and nothing was too much trouble. If you are looking for a quality watch with top quality service, I 100% recommend this small specialist company for all your Rolex related requirements. Thanks Paul. Top man and service.

Peter Boon
I bought a blue and gold Rolex submariner from East Grinstead Watch Company and have been so impressed from start to finish.

From being in the shop where I was well looked after and when I had some trouble shooting Paul was kind enough to answer his phone on a Sunday evening and help me without any hesitation.

Weeks later my watch had to be sent off for an adjustment to be made and once again there was no problem too big or too small. My guarantee was fully honoured and was even sent back to me without any extra charge. I’ve bought and owned quality watches for years and would have no hesitation to recommend or indeed buy for myself again at East Grinstead Watch Company.

Matt Gilbert - Sussex
Hi Paul,

Thanks for the pleasant transaction and the honesty of it all, you’ve won my confidence and i’ll definitely return for another rolex when funds allow.

Hi Paul. Thought I’d let you know I was on holiday in Florida recently and got talking to an American watch dealer. Was amazed that he knew your company and had heard “good things” about your business. What a small world. Made me feel quite proud to show him my Submariner that I got from you last year. Keep up the good work and sorry to hear about the robbery.
Steve (surname not supplied)
A can’t say enough about these guys. Always on the ball, always willing to help and always honest when it comes to doing a deal. I’ve been shopping with Paul for almost 15 years now and have purchased a number of high end items from him. He’s the best dealer out there by a mile and should have his own TV show dealing watches. Honestly you can trust Paul one million percent.
Tim - an old customer. Somewhere in Surrey!
Watch delivered exactly as promised and was better than I had hoped for. Will use again without any hesitation.
Miles P. Swansea
Very happy with purchase. Second time I have shopped with this company. Delivery is always fast and reliable.
Sarah Bright, Morden, Surrey.
I visited three major watch retailers (dealers) before visiting Items of Beauty and within 5 mins of being in the store I knew this is where I’d purchase my watch.

Enthusiastic team, no pressure, brilliant advice. Had been told by another big watch company that my watch in exchange was worth £3,000. Paul gave me just under £4,000 for it. And the watch that I bought from him was also cheaper!!! I reckon’ I saved about £1500. This shop is well worth a visit. Honest and reliable company.

Timothy, Kent.
Asked Paul to find me a watch, within 36 hours I had it on my wrist. Cheers Paul.
Tom, Brighton.
Another brilliant watch from my favourite watch people. Paul and his team never fail to deliver and their customer service record is second to none. Always recommend these people.
Charlie Watt, Cambridge.
Purchased my Submariner a few months back, pleased with my watch and the service given by Paul, was worth the travel to the shop, have recommended this place to all that have admired my watch, wont go anywhere else now as I trust this company.
Steve Giles
It has been a little while since we visited you at your shop to buy my wife her first Rolex watch (gold with black diamond face).

My wife wears it every day and it looks as superb as the day we purchased it from you. Thank you for the excellent service, It was a pleasure to meet you.

Andrew Parsons
Thank you for such great service. My daughter received the watch and loves it.

I will be a repeat customer even while being in the USA.

Fran Hall, Michigan
Excellent watch, friendly and excellent service, highly recommended as indeed I have.
Peter Stoyle
Just like to say nothing is better than word and mouth, The service I received was excellent and genuine!! (Thank you) No problem with my Beautiful watch being delivery the next day on time, Wouldn’t have a problem in recommending or buying again. Well done ITEMS of BEAUTY.
Alan Ivey Plymouth
Awesome service today, cheers guys you lived up to my expectations and beyond.
Tony (Surname withheld upon request)
Happy customer from the US. Paul is one of the good guys.
Janice P, Avon Lake, Ohio, US.
Dear Paul and Alfie, thank you for your kind help this afternoon and thank you for repairing my Mother’s watch for me on the spot and free of charge. I couldn’t believe it. What magnificent service.
No name supplied.
Hi Paul, great new website and now I’m finally able to leave that review I promised.

Just want to say to your website visitors that buying from Paul is always a pleasure and over the years I have bought around 3 watches and a couple of other items from him including my engagement ring.

He is polite, knowledgeable and always friendly and is never afraid to put himself out for you. His shop reflects his personality and his staff seem hand picked to be jolly and easy to get along with. Good luck, Paul and thank you for being so good to me. You’re a sweetheart.

Janice K. Devon.
Very impressed with the general attitude of the staff at this shop. Would say it’s worth a visit. Lots of yummy stock. Would love to be able to afford one of their watches. Allowed me to try on a couple even though they knew I wasn’t able to buy. Thank you.
Name not supplied:
Best watch dealer in the UK and that’s a FACT.
Tony, Michael and Chris, Liverpool.
Dear Paul, thanks for sending out the watch so quickly and although it wasn’t quite what I wanted (it was just to large for me) I appreciate your willingness to take the watch back and for the immediate refund.

I admit to being a little nervous about buying a watch on the internet but having checked you out everything seemed fine. And so it proved. The money was back in my account in less than an hour after it arrived back with you. I am very happy and when I am more sure what I want I will 100% come back to you. No problems with this dealer. Sorry for the trouble and best wishes.

Michael S. Ireland.
Have been meaning to send this for a while. Just want to say that dealing with Paul is genuinely a pleasure and it’s a real breath of fresh air to deal with someone who’s really not just after the cash. Sure Paul is running a business but this bloke loves his watches and is a genuine watch person.

I know a lot of people in the watch game and even among his competitors Paul’s reputation is golden. Everyone speaks so highly of him and his old school approach to business. Shame there aren’t more like him. Paul, I expect a huge discount next time I’m at the shop!!! See you soon.

Gary Williams, Braintree, Essex
Enjoyed my visit to the shop and the long chat with Paul who offered me some sound advice. The murky water was certainly much clearer after listening to Paul, a man who clearly has an extensive knowledge when it comes to nice watches.

I was unsure what to buy so he suggested that I go away and think about what I had learnt before I made my final decision. Two days later I am the proud owner of my first Rolex watch fulfilling a lifetime’s ambition.

I am very grateful to Paul and his friendly staff who made me feel so very comfortable. Nothing was too much trouble and the entire experience was a pleasurable one. I would highly recommend this shop to anyone considering a purchase.

Colin Gates, Basildon, Essex.
I have just received a Submariner, blue kit 16613 model, great condition and quality service. Fantastic advice on my purchase. I am now looking at a vintage Rolex 1950, knowing Paul will look after and advise me on my new purchase. Only place to go for pre-worn Rolex.
Gary Moss
I have known Paul for about six years and have always said during that period that I would at some point buy a watch from him.

Well, this week I did, I bought a Rolex Submariner off him and can only say good things about the purchase experience. Paul is a consummate, trustworthy professional in his field and the staff at the shop back this up at all levels.

Paul and his team make purchasing that “Item of Beauty” a pleasurable experience even if it is your first purchase for an entry level watch. I can thoroughly recommend Paul and his team.

Alistair Baird, Sussex.
Thanks for two amazing watches, great after sales, would highly recommend items of beauty for their honest and helpful approach, no pushy sales pitch, thanks again.
Paul & Amanda McGuinn
Hi Paul, just to say thank you for my lovely watch. I absolutely adore it and I can’t wait until Christmas when its my Husband’s turn to fullfil his dream of owning a Rolex. I really would like to thank you for the time and trouble you went to for me. I couldn’t speak more highly of you than to say I am telling all my friends there is only ONE place to get their watch. Thank you again and I will see you again in December.
G. McIntyre, Kent.
Great service and highly recommended people to work with. A very friendly team of ordinary people. No snobbery involved. These guys love their watches. Would go back again and would recommend without a doubt.
Michael, Truro.
Didn’t buy anything from this shop but would say its worth a visit. Lots of stock, all seemed in good condition, clean and tidy premises, friendly enough staff and was offered a drink which was quite nice. Some of the prices seemed a little high but to be fair its a long time since I owned or bought a Rolex watch and I guess prices may have gone up? One gripe is that I wanted to see some more watches but the shop was too busy and it meant waiting a long time. Good to be able to send a review through their website. This isn’t one of the more “glowing” references so it will be interesting to see if it makes their website review section?
Name not supplied.
Once again you guys went the extra mile for my wife and I and we really appreciate your help, patience and honesty. You have a truly magnificent business and we are now the proud owner of not one but three beautiful watches all purchased from Items of Beauty.

What I like most about your shop is the willingness to help and advise and the fact you always want to make time for your customers. This is something sadly missing in many business operations in modern times and we have told many of our friends about your shop. In the future it would be great to see you open another store somewhere further south as the journey is not inconsiderate although always worthwhile.

With our regards

Charles and Dinah Smith, Poole, Dorset.
More than pleased with my purchase and customer service. A very well run, family style business and it’s easy to see why this shop is so successful at what they do. I never felt pressured to buy anything and there are no pushy sales staff and no rush. I really liked that aspect in particular and that alone would encourage me to go back.

On the downside there are no public toilets available at the shop and I had to find one in a local pub. Not a moan but after travelling such a long way these facilities would be a bonus. Overall a very positive experience.

Michael Rush.
Not only did I get to meet Paul in person and to buy a watch from him but also met a famous lady in his shop so a double whammy for me as I’ve always been a bit of a fan. You could have knocked me down with a feather, as the saying goes. A great day out and I absolutely adore my new Rolex Daytona.

I would highly recommend a visit to this shop. Great prices, great service, and great to meet a celeb in store who was buying a watch almost the same as mine (Just a bit more expensive) I can’t stop talking about my watch experience with Items of Beauty.

Terry Johnson, West Mids.
Paul, just a quick note to say what a pleasure it was to do business with you this morning. Many thanks for your advice.

I’m loving it already and whilst you gave me some difficult choices with some stunning watches I’m convinced I have made the right choice. A real pleasure to do business with you. Hopefully the first of many !!!

Regards, Mark
Hi Paul, thanks for all your help today, here is a little testimonial for your website. What a nice man you are, helping me out with a watch that I hadn’t purchased from you but nothing was too much trouble for you and your helpful staff. What a breath of fresh air.

Next time I want to buy a watch there is only one place that I would go. I highly recommend you to all. Thank you once again.

Clair and Rob, Crawley.
Great service (as always) great watch (as always) great customer service (as always) not much more I can add to that.
G. Pike, Cleveland.
Watch delivered in less than 24 hours as promised and was better than described. Absolutely LOVE IT. First class service. Thank you, Paul.
James Marshall, West Mids.
Always wanted to buy a watch from this company and I wasn’t disappointed. Good service, very helpful, no pressure to buy which I really liked. Would definitely recommend to anyone thinking of buying a quality watch.
Tim Smith, London.
An excellent and well priced choice of Rolex was available at my time of purchasing a beautiful Rolex Oyster Datejust.

Nice friendly staff & smart, organised shop upon collection. Most importantly, great after sales. Service done promptly & significantly cheaper than Rolex main dealers.

Highly recommended – thanks Alfie & Paul.

James F - Leeds, West Yorkshire
Dear Paul,
Just a quick note to formally thank you for the Rolex Watch which arrived today, which my daughter is giving to her “husband to be” for their wedding. You can be very proud of your Company and the very professional way you interact with customers…truly outstanding service.

Best Regards

David Dore
Morning Paul, you might not remember me as it is some years since I purchased my watch from you. Just to let you know that it I still running beautifully and I am as happy with it today as the day I purchased it from you. I always visit your website to admire (and dream) about owning some of your watches. Keep up the good work and I shall see you again when I am ready to upgrade. All the best for now.
Mike Langley - Bedford
Received watch today (very pleased)
I have bought many watches from all over the world but I can honestly say that the care of attention and professional service you provide is second to none look forward to doing business with you again, many thanks.
Mike Cullinane - Rugby
Can’t thank you guys enough for your help today I really appreciated the advice and you saved me a lot of money. As a newbie to the watch world and someone looking to buy their first important watch my head was filled with rumours and incorrect information.

I really appreciated the time and effort put in to educating me and now I feel so much better informed and ready to do some “proper” research before buying my watch.

To those that aren’t away of my story, I walked in to Paul’s shop in East Grinstead ready to spend £2,000 on a watch. But after telling Paul and Alfie my story they advised me to save my money and wait for a while so that I could come back at a later stage and get the watch that I really wanted.

They could have easily sold me anything but their honesty was very refreshing and I walked out feeling totally respected as a customer. I wouldn’t even think about going anywhere else. This was world class service from people that clearly care more about the watches and their reputation that just money.

Thanks again guys, you will see me again soon.

Thomas G. Green - Norfolk
I bought my Omega from Items of Beauty. As a collector I am very fussy about what I buy and who I buy it from. I have always been satisfied with the service I get from this company and I consider their watches to be amongst the best out there. Prices are reasonable, delivery is always fast and I cannot say anything negative about them.
A. Chopra - Bedfordshire
Brilliant watches, brilliant shop, brilliant customer service. I would recommend Paul to anyone looking for a new watch. Both Paul and his staff are friendly and very knowledgeable and are always ready to help even if you aren’t buying anything. Definitely the best watch shop I’ve ever visited. Thanks for the advice and I will return for my next watch. All the best.
Colin Jones - Sevenoaks
Hi Paul I promised you a quick review and here it is. Very pleased with the service you gave me and I am more than happy with my watch, a lovely Rolex Datejust that I have been meaning to buy for some time but hadn’t seen the right watch or the right person.

Delighted with our transaction in every way possible. You come highly recommended and I shall tell my friends about you website.

Susan (Surname withheld upon request)
Yes, Paul’s reputation even spread’s as far as the US. Another happy customer checking in from NYC.
Ryan, NYC.
Just found Paul’s website. I got my first Rolex from him nearly 20 years ago and it’s still going strong. You won’t remember me but just to say thanks and hello and good to see you’re still in the business.
Bill Moore, Worcester Park, Surrey.
How refreshing to meet someone that isn’t just interested in your money. Paul and Alfie spent over an hour with us despite not having what we wanted. He even offered to give us advice if we found a watch somewhere else.

I really wish Paul had the watch I wanted because I’d like to buy from him. I got real old fashioned advice and customer service, sadly lacking in today’s world and there was never any pressure to buy anything. A really relaxed atmosphere.

Well done Paul and Alfie, hope this review makes your website and good luck for the future.

Pam Waugh, Rottingdean.
Sold most of my collection to Paul Thorpe in East Grinstead. He asked me to write a review to say what I thought about his business.

I wouldn’t normally bother but he is such a good guy that this time I decided to put myself out and write a review for a website. Honestly, don’t worry about dealing with him, he’s an absolute gem. I have already recommended him to all of my friends. And I recommend him to you to!

Next time I am selling a watch, he will be the first person that I call.

Charles Burns, London
Received the watch, a surprise for my Wife’s birthday. Unfortunately it wasn’t exactly what she wanted. No fault of Paul’s as I did explain it was a gamble.

He agreed that he would refund me if it wasn’t precisely what she wanted. And true to his word my money was refunded immediately. So I would have no hesitation in trusting Paul in the future. Sorry Paul, maybe next time. I will keep you in mind.

C. Ramos, London.
Was very nervous about buying a Rolex over the internet. I read some reviews and was still nervous. After all Paul would only post the good reviews on his website, right?

Despite my fears I went ahead and made the purchase. The advice I received was first class and then when I opened my watch I realised the reason all Paul’s reviews are good is because there probably aren’t and bad ones! I would not hesitate to buy from his company again.

Joanne Palmer, West Mids
Can’t imagine there is a better watch dealer out there. I’ve bought watches from a lot of people over the years but I always end up going back to Paul because I trust him.

He has never let me down and all of my favourite watches came from him. He has a knack of finding the unusual and the best condition watches.

My friends have also purchased watches from him and they are all has happy as I am. Keep an eye out for that Daytona for me, Paul.

Lee Smith, West Yorkshire
Five star service, ordered my watch online on Friday afternoon, on my wrist by Saturday lunchtime. Can’t ask for a better service than that. Watch was better than expected. Thanks Paul and the staff at Items of Beauty. Highly recommended, buy without fear.
J. Cross, Aberdeen
I will continue to recommend Items of Beauty, EG Watch Co. to my associates when I have the chance.

Best regards, and thanks again.

Mike White - Thailand
Great service from Paul. Wanted to sell my Rolex. Had a few quotes and although Paul’s wasn’t the highest his attitude and offer of payment on the spot gave him an advantage. True to his word, I got a decent price, he got a great watch, and I went home happy. A highly recommended, no nonsense watch dealer. By the way, your shop is beautiful.
Mike Marshall - Bedfordshire
Thanks for being so up front with us on Friday and for your advice. We shall save our money and come back to you when we have enough cash to buy a watch that meets our requirements. Most dealers would have sold us anything, so we where really impressed when you sent us away to save our money. We shall return!
Ben & Shirley
Another good transaction with Paul. My third Rolex in less than 12 months. All satisfactory and all at a good price. Condition was better than I’d expected.
Name not supplied.

Just wanted to write to say how thrilled we both are with our new watches purchased from you last week. We had them both looked at by Rolex and appraised and we were delighted with the outcome. Everything you said was 100% accurate and as described. We will be back when the time comes to upgrade or if we need another watch in the future. Best wishes to you all and thank you again.

Kim & Tony - Merseyside
Hey Paul, Keith from Bristol here. I promised I would write a review for you so here it is. You are without a doubt the best watch dealer I have ever had the pleasure to work with. Your reputation spreads far and wide, indeed, it was a friend in Bristol that recommended you to me and I am glad that I made the journey to West Sussex to meet you.

I am not the type of person to spend money over the internet so I decided that I would take a day out an drive over. It was worth the ride, and your advice and quality of service was second to none. Thanks for a great watch at a great price. You are a meticulous individual which is vital in this industry. Well done and long my your business thrive.

Keith from Bristol
Hi Paul, as promised here is the review I said I’d write after visiting to buy a watch for our Daughter’s 21st birthday.

Both you and Alfie were very receptive and understanding to our rather special (and sometimes painful) requirements. Sorry we were so fussy!

To those that haven’t purchased from you, I can truly say buying from you guys was a great experience for my Husband and I. We spent nearly two hours choosing our special watch, and get this, we where even encouraged to spend less than our budget, and your advice turned out to be spot because Samantha was absolutely thrilled with her watch.

We will be returning again later this year and I’ve already dropped a hint that I quite fancy the gold one that I tried on for myself. Here’s hoping!

Vey best wishes and thank you once again.

Gill & Ken - Canvey Island
Another brilliant timepiece that arrived on time and exactly as described to me over the phone. I really appreciated the time and effort put in to this sale. Thank you to your staff for their courteous and professional manner. I shall return and recommend to my friends.
Phil, Gosport
Easily the best watch dealer I’ve ever visited (and I’ve been to a lot over the years) Good stock levels, nice attitude, all the watches I saw looked like they belong in a collection. No rubbish in the shop, all good quality pieces. I would definitely recommend this retailer.

No name supplied.

Heard a lot of good things about this retailer. Lot’s of stock, sadly all out of my price range. But still let me try on a couple of watches.

No name supplied.

Always good to see Paul in his shop a really decent guy that you can talk to. No snobby salesmen and no nonsense. Anyone that reads this can rest assured Paul’s a great guy to deal with. He’s never put me wrong in 7 years of buying Rolex and other nice watches from him. Don’t hesitate.

Michael Bowers, Worthing.
Appreciated your efforts today Alfie, please thank for me Paul as well, even though he was busy with what seemed a big client, he still made time to say hello and to ask if everything was ok. You guys made me feel special. It meant a lot and I will recommend you for sure.
Ken, Smallfield.
Stock always changing, nice atmosphere, third visit just to look around and try a few watches on. Will buy when I’m in a position to. Thanks to Alfie for being so friendly.
Kev from Portsmouth
Another top deal from Paul. Well happy, the wife loves it. Cheers, Paul.
Dean, Bridgend.
Simply the best!
Carol Drew, Eastbourne.
Nice to meet you Paul and Alfie. Will be back for sure and thanks for fixing my Rolex free of charge on the spot. Can’t get better service than that.
Gill West, Oxted in Surrey.
Super service, super price, super happy. Thanks Paul.
John Masters, Kent.
Dear Paul, I Received my watch this morning. To say that I’m thrilled with it is an understatement. The 1915 Rolex is quite beautiful and far exceeds my expectations.

I was particularly impressed with your customer service, your immediate responses to my E-mails, the amount of part exchange you gave me on my traded watch and you even returned the box that my part exchange watch was sent in. All so very top drawer and I thank you very much.

I think you have done me proud with this deal and your method of doing business echoes my own whereby you recognise that a satisfied customer will be a returning customer.

I am building a watch collection on a gradual basis and rest assured I will buy from you again. Thanks again for a really pleasing buying experience.Very best wishes and kind regards.

Jim Norris
Started my collection 5 years ago and found Paul at “Items of Beauty” 2 years ago. I haven’t used anyone else since.
Giles Compton (London)
Hey Paul and Alfie, just a quick one, cheers for all you help today on the phone. I must have drove you guys wild. You guys are amazing. Will defo recommend you to all.
Micky in Leeds
After a terrible experience with another watch dealer I was recommended to go and see Paul Thorpe at East Grinstead Watch Company. Paul is quite easily the nicest guy I’ve ever met in the watch business. His main interest appears to be the watches and not just money. I am now saving hard to buy a gold Daytona, my ultimate watch, and when I am ready I will be buying it from Paul. No question or hesitation about it. Thanks for your advice and help, you have restored my faith in watch dealers.
Peter Smith, Hampshire
Another happy transaction, wouldn’t use anyone else.
Bethany from Croydon.
Only known Paul for a few months but he has become a friend. Love his shop, just can’t stay away.
Keith West, Crawley in Sussex.
Purchased a vintage Rolex from Paul and Alfie and I love it being the envy of my family and friends. Just wish I could start a collection!
Kevin Austin, Portsmouth
Selection of watches wasn’t quite as big as I’d expected but as Paul explained he does not buy “any old watch” and only wants the best in his shop. Didn’t have what I wanted but I enjoyed the experience. I would return. Maybe next time Paul and I appreciated your time.
Lee Jennings
Been dealing with Paul for years, probably more than 15 now. Always been honest and up front with me, and I return again and again. No wonder everyone I know thinks of Paul as the best “watch man” in England!
Barry Giles (Sussex)
Thanks for the great service, Paul. Every bit as good as I’ve heard and expected. Appreciate the time and effort you put in to this relatively small sale for you guys. Anyone reading this, Paul is THEE man to deal with if you want a great watch at a great price.
Geoff Martin, Coventry
Paul is an awesome guy who knows his stuff and always has something to tempt me into adding to my collection. I now have 6 vintage Rolex watches that I treasure and wear daily. All at a bargain price. Highly recommended to everyone.
Danny S. from Battle
Always the best people to deal with. If you have any doubts, trust me, there is no need to worry about these guys. They are awesome. Never known customer service like it. My watch was OUT OF WARRANTY and I got a repair free of charge. WOW.
Kim and Barry, Brighton
Both myself and my friends have used Paul, between us we have purchased about 5 Rolex watches, all perfect transactions with no issues whatsoever.
Last year I got married and Paul gave me an extra good deal on a Rolex watch for my beautiful Bride to be. I gave it to her on our wedding day. Thank you Paul, we really appreciated your help in making our special day even more special.
Mike and Kitty Burns, Norwich, Norfolk
Visited Paul at his shop after landing at Gatwick and decided to pay him a visit before travelling home. Worth the effort, lovely range of watches, didn’t buy anything on the day, skint after the holiday, but we will return. Thanks for making us welcome.
Jacqui & David, Telford, Shropshire
Bought a lovely Rolex Datejust from Alfie and he is the most delightful young man, he has learnt well from the master. Shame I didn’t get to meet Paul, maybe next time. Thanks Alfie!
Cherie Bowler from Maidstone
Travelled a long way to meet Paul after hearing great things about him and his way of doing business. I wasn’t disappointed. Worth the journey.
Karen and Martin from Falmouth
Didn’t buy anything in your shop but was very impressed with your service and kind advice even though you knew I wasn’t going to buy anything you still had time for me. Thank you to Paul and Alfie. Very nice people.
Steve (East Grinstead)
Cannot recommend Paul enough. He always gives me sound advice and I have now made a profit on two watches that I have bought from him in the past. Really good company.
Mr Charles West - Preston
Dear Paul
Just wanted to say thank you for the great service offered today. You and Alfie were great to deal with. Thanks ever so much.
Charlie & Sam from Chesterfield
It’s always a pleasure to deal with Items of Beauty, they are a very professional company and I have never had any issues with them having purchased two watches from them. One Omega and one Rolex. Would use again and again.
Chris Smith
I prefer to use Items of Beauty because they do not use high pressure sales techniques. I can spend an hour in the shop trying different watches on but there is never a pressure to buy. Paul clearly loves his watches and it is a passion for him and not just about pound notes. A refreshing attitude indeed.
Colin Major - Maidstone, Kent
Heard a lot about Paul and his shop so we made the short journey to take a look and I was impressed with his service. Didn’t buy anything initially. Went away and did some more research and ended up going back and buying two watches, one for me and one for my girlfriend. Needless to say we would highly recommend Paul to anyone.
Miles Drew, Crawley, West Sussex
Thanks Paul, another great watch and as always delivered on time and as promised. You’re the man!
Kim (Oldham, Greater Manchester)
My third Rolex Sumariner from Paul and Alfie. Will be buying again and again. Totally safe people to work with. No worries.
Matt from Hastings
As promised, here is a review. Love my watch, super pleased, my friends are amazed. I am over the moon with my Rolex Submariner and received top service from Items of Beauty, East Grinstead Watches. Thanks again and when I want to upgrade I will see you again.
Anthony M from Aylesbury
Its a worry buying things as expensive as a Rolex watch from the internet, but all my fears were unfounded. Paul was a dream to deal with, next day delivery and a watch that was better than I’d hoped for. FIVE STAR service from top to bottom.
Melanie Crown, Bexley
Bought two watches from Items of Beauty East Grinstead Watches. Both brilliant, minor issue with one that was quickly resolved, extended my warranty and even paid for my postage. Can’t say fairer than that. Excellent customer service.
Tony Wallace, Epsom, Surrey
Love Paul’s way of doing business. Straight talker, no hard sale, genuine guy. Talked me OUT of spending my money on a watch that he felt wasn’t right for me. I woke up the next day and knew he was right. Listen to what this guy has to say, he certainly does know his stuff.
Vince from Luton
Purchased a ladies Rolex from Paul at 3pm on Monday afternoon and my wife was wearing it by 10am on Tuesday morning. Can’t fault this service, watch was better than described.
Martin and Anne Smith (Ayrshire)
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