A personal message to our customers
Our new managing company director is Adam Carr, a long term friend and business associate of our founder Paul Thorpe who retired from the Company in September 2015.
Adam has been a supplier to the watch and jewellery trade for more than 20 years and brings a wealth of experience to the business. He owns a long established jewellery and jewellery manufacturing business and has a strong established team.
Upon taking over ownership at Items of Beauty, East Grinstead Watch Company, known officially Carr Hazell Limited Adam said:
“I am looking forward to the challenge of taking over such a highly respected and well known business and intend to take it to the next level.
“This company has a long tradition of quality customer care and that will always remain our ethos”.
Totally dedicated to customer care:
My philosophy has always been “customer service and quality goods means your customer returns” and this has worked very well for me over the years. Many of my clients are regulars who return again and again.
Many people are naturally dubious about spending a large amount of money on the internet for something that they haven’t actually seen in person. This is quite understandable.
Our company policy is to offer a no quibble seven day (distance selling) money back guarantee with everything that we sell ensuring that our customers can buy in the knowledge that their money is 100% safe with us.
When you choose to deal with me and my Company you are dealing with a consummate professional who prides himself on giving his clients the very best on-going customer service.
To that end, we even have our own dedicated Customer Care Manager in Ellie who is here to oversee any after-sales requests or requirements.
Thank you for your time and I look forward to meeting you at the shop and serving you soon…
Carr Hazell Limited
Registered Company number 9659126
You may also wish to read more about my team